Customer Support Service
At BIN, we provide end-to-end customer support across voice, chat, email, and custom solutions. From handling calls and live chats to managing tickets and technical queries, our team ensures quick, professional responses on every platform. With flexible models and support in your time zone, we help businesses deliver reliable and branded customer service at scale.
Deliver Support That Customers Remember
From calls to chats and everything in between BIN helps you serve faster, smarter, and better. Let’s upgrade your customer experience today. Get Started Now
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Flexible Availability
Get support that matches your business hours or runs 24/7 including multilingual agents and time zone alignment.
Multichannel Coverage
We handle voice calls, live chat, emails, and social media ensuring your customers always reach you on their preferred platform.
Branded & Scalable Solutions
Whether you need shared or dedicated agents, we offer tailored support with CRM integration, SLA tracking, and detailed reporting.
Testimonial
Don’t just take it from us,
Don’t just take it from us,
but from our users
3k+
Happy customers
4.8+
Google rating
I cannot speak highly enough about the customer support services we received. From the very first interaction, it was clear that their team was not just about resolving issues but about building relationships and ensuring a truly customer-centric experience.
Abhaya Bhattarai
Financial Consultant @ Flash
I cannot speak highly enough about the customer support services we received. From the very first interaction, it was clear that their team was not just about resolving issues but about building relationships and ensuring a truly customer-centric experience.
Laxman Bhattarai
Genesis Web Technology @ CEO
Our Services
Discover What We Can Do for You
Why Choose Us
Our Major KPI
Here are some major stats to show our work.
under 1 min
First Response Time (FRT)
85%
First Contact Resolution (FCR)
98%
Customer Satisfaction Score (CSAT)
95%
Ticket Volume & Resolution Rate
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FAQs
What would you like to know about BIN?
Is your customer support scalable as my business grows?
Yes. Our support solutions are fully scalable whether you need a few agents now or a full team later, we grow with your business to match changing demand.
What industries do you serve?
We serve a wide range of industries, including eCommerce, healthcare, education, SaaS, and service-based businesses.
Can you integrate with my existing tools or CRM?
Yes. We work with popular platforms like Zendesk, Freshdesk, Zoho, and custom CRMs to ensure smooth workflow and reporting.
Do you support multiple languages?
Absolutely. Our agents provide multilingual support, including English, Nepali, and other regional or global languages as needed.
Can I choose between shared and dedicated agents?
Yes, we offer both shared and dedicated agent models based on your business needs, budget, and support volume.
What types of customer support channels do you offer?
We provide support across voice (inbound/outbound calls), live chat, email, social media, and WhatsApp giving your customers multiple ways to reach you.
